When will my order be shipped?

We process and ship orders Monday through Friday. Orders placed by 4 PM (Portugal time) are typically shipped the same day. Orders received after 4 PM  will usually go out the following business morning.

We always strived to get your items shipped as quickly as possible.

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How does shipping work?​​​

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• Orders under €35 incur a shipping fee of €2.99.

• Shipping price for outside Portugal may vary depending on destination

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I haven’t received my order—what should I do?
First, check the tracking link provided in your shipping confirmation email to see the delivery status. If you can’t access the link or didn’t receive the email, please contact us via email (admin@abigailsportugal.com) with your order number, and our team will assist you.

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I can’t track my order. Is it on the way?
All orders are fully trackable. Your tracking link is included in your shipping confirmation email. If you can’t locate the email or need help, contact us with your order number and details about your items, and we’ll provide the latest information on your delivery.

 

How long will delivery take?

Within Portugal: 2–3 business days for standard shipping

Outside Portugal: Delivery times may vary depending on the destination

Can you give me some information on your returns policy?
Our satisfaction is our top priority! If you’re not completely happy with your purchase, we offer a 30-day return policy. For any reason, you can request a replacement or a full refund within 30 days of shipment.

To initiate a return, please contact us through our email (admin@abiagilsportugal.com) and include the following information:

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• Your name

• Order number

• Items and quantity you wish to return

• Reason for the return

 

Once we receive your request, our team will guide you through the return process quickly and smoothly.